FAQ

Generally speaking, it takes 7 days to get your products within the Australia, and 1-2 weeks to ship worldwide.
Shipping depends on weight and location, so we can’t give an exact number here. With that said, all shipping will be calculated at checkout, so you’ll know exactly how much you will be paying.
Lichico Fitness will allow a return for store credit or exchange of a product when you have changed your mind, provided that the item in question is:
- Returned within 14 days of receiving the order.
- In new condition and not used, worn, or opened, with all original packaging and tags intact (including any unbroken package seals).
- In a resalable condition and not damaged in any way.
Please note that we cannot accept returns for change of mind on items that come in sealed packages or boxes if the seals are damaged or broken.You can find out more about our returns and refunds policy on our Returns & Warranties page.
For all the products sold by Lichico Fitness: 2 Years
Notes: We offer one bottle of treadmill lubricant for all the treadmills.
LICHICO products are available for purchase on our official website, and we're also available on different purchasing channels for your convenience.

For maintenance guidelines and best practices, please refer to the user manual that comes with your LICHICO treadmill.
Our customer service team is available to help with any problems. You can reach them via the 'Contact Us' page on our website.
We recommend checking the troubleshooting section of the user manual for the solution to common issues. If the problem persists, please contact our customer service team for further assistance.
Regular maintenance is key to extend the lifespan of your treadmill. Keep it clean, lubricate the belt as per the user manual, and ensure the treadmill is not overloaded. If any repair is needed, contact our service team immediately to avoid further damage.
One of the best things about LICHICO treadmills is that they are delivered fully assembled! No need to worry about complicated assembly instructions. Simply unbox, plug in, and you're ready to start your fitness journey!

At LICHICO, we take sustainability seriously. We follow eco-friendly manufacturing processes and aim to reduce our carbon footprint without compromising product quality.
Yes, we are open to partnerships with distributors globally. Please contact us for more information.

We strive for 100% customer satisfaction. If you're not completely happy with your purchase, you can return it within 14 days of receipt. Please refer to our Return Policy on our website for detailed instructions.
We're delighted to offer free delivery on all LICHICO products within Australia. After you place an order, your treadmill will be shipped and should arrive at your door within 7-14 days.
At LICHICO, we stand behind the quality of our products. That's why we offer a 2-year warranty on our products. This is to ensure that you have the best experience with our products. If you ever encounter a problem, please don't hesitate to contact our customer service team.

LICHICO Products